Refund policy

• 14-Day Window: You have 14 days to cancel or return your order from the date of receipt.

• Hygiene Exception: Due to the nature of nicotine products, the right of withdrawal only applies to unopened and sealed cans. Once the seal on a nicotine pouch can is broken, it cannot be returned for hygiene and health protection reasons.

• Return Costs: The customer is responsible for return shipping costs unless the product is confirmed as defective by our support team.